Warranty
Elite Radio & Engineering Co. (Pvt) Ltd stands behind every product we sell. As the authorised distributor for KDK and the official agent for Audio-Technica, Godrej, Daikin and NABCO in Sri Lanka, we honour manufacturer warranties and provide in-country after-sales support from our Colombo service centre.
KDK Warranty
- Ceiling fans, wall fans, orbital fans, exhaust fans and ventilating fans: 2-year motor warranty from date of purchase
- Air curtains: 1-year motor warranty from date of purchase
KDK warranty is administered by Elite Radio & Engineering Co. (Pvt) Ltd as the authorised distributor in Sri Lanka. All warranty service is carried out at our Colombo service centre.
Audio-Technica Warranty
Audio-Technica products carry the manufacturer's warranty as defined by Audio-Technica Corporation. Elite Radio is the official agent in Sri Lanka and handles all warranty claims in-country. Please refer to the documentation included with your product for the specific warranty period applicable to your model.
Godrej Security Solutions Warranty
Godrej products carry the manufacturer's warranty as defined by Godrej & Boyce Mfg. Co. Ltd. Elite Radio is the official agent in Sri Lanka and handles warranty claims locally. Please refer to the documentation included with your product for the applicable warranty period.
Daikin and NABCO Installed Systems
Daikin air conditioning and NABCO automatic doors are supplied and installed by our engineering team. Cover has two parts: the manufacturer's warranty on the equipment, as defined by Daikin and by Nabtesco respectively, and Elite Radio's workmanship cover on the installation itself. Both periods are stated in writing on your quotation and repeated on the handover documentation, because they vary with the system and the site.
Service, spares and preventive maintenance for these systems are handled by the same team that installed them. For an automatic door, we recommend a scheduled service visit at least once a year, and more often on high-traffic entrances.
What Is Covered
- Manufacturing defects in materials and workmanship
- Motor failures under normal operating conditions (KDK fans)
- Functional failures not caused by user error or external factors
- Defective components present at the time of manufacture
- Faults in our own installation work on Daikin and NABCO systems, within the workmanship period
What Is Not Covered
- Physical damage caused by mishandling, dropping, or accidents
- Damage from power surges, incorrect voltage, or improper installation
- Damage from unauthorised repair, modification, or tampering
- Normal wear and tear (including blades, filters, cosmetic parts, and door seals and rollers)
- Consumables (batteries, stylus or needle wear on turntables)
- Impact damage to automatic doors from vehicles, trolleys or forced manual operation
- Damage caused by use contrary to the product manual
- Products with removed or tampered serial numbers
Proof of Purchase
All warranty claims require a valid proof of purchase, either your Elite Radio order confirmation email, a printed invoice, or the original receipt, clearly showing the product model, serial number, and purchase date. For installed systems, your signed handover document serves this purpose.
How to Make a Warranty Claim
- Contact us via our Feedback page or call (+94) 11 250 0823 to report the fault and get a reference number.
- Bring or send the product to our service centre at 35/3, Nawala Road, Narahenpita, Colombo 05, along with your proof of purchase. For installed air conditioning and automatic doors, we attend site instead.
- Our team will assess the product. Warranty repairs or replacements are carried out at no charge for covered defects within the warranty period.
Register Your Warranty
Registering your product helps us process any future warranty claim faster. To register, contact our service centre on (+94) 11 236 8472 / 8473 / 8474 or email shoponline@eliteradio.com with your product model, serial number, and date of purchase. Online warranty registration is coming soon.